Please take a moment to read our terms.
They’re here to make sure every visit runs smoothly and that we can give you our very best.
All appointments can be booked through our online booking system or by contacting us directly. We recommend booking in advance to secure your preferred time. Please arrive a few minutes before your appointment so we can begin promptly; late arrivals may result in a shortened treatment to avoid affecting other clients. Card details are captured to secure your appointments.
We understand that sometimes life gets in the way and plans change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This gives us the opportunity to offer your slot to another client. Cancellations made with less than 24 hours’ notice will be charged 50% of the treatment price. Appointments missed without notice (“no-shows”) will be charged in full. Repeated late cancellations or missed appointments may require a deposit to secure future bookings.
We accept card and bank transfer. Full payment is due at the time of your appointment unless otherwise arranged.
Please inform us of any medical conditions, allergies, pregnancy, or skin sensitivities before your treatment, as some services may not be suitable. For certain treatments we may require a patch test at least 48 hours beforehand. Your comfort and safety always come first.
Every care is taken to ensure your treatment is carried out safely and to a high standard. We cannot accept liability for any reaction where relevant health information was not disclosed beforehand.
We reserve the right to refuse or discontinue service in the case of inappropriate behaviour, or where a treatment would be unsuitable for a client’s wellbeing.
